HealthSmart

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Marshall Mobility

Mon, Nov 9, 2020 at 12:00 PM

New transport service for wheelchair, others with limited mobility

Getting to doctor's appointments now possible

Marshall Medical Centers’ new transportation service is a godsend to those who suddenly find themselves unable to get to and from appointments because of health reasons.

That’s what happened to 85-year-old Richard McGee of Arab after a fall. His daughter Kristi Leak called on the van service for help getting him to the doctor.

““Marshall Mobility has been such an incredibly valuable resource for our family,” she said. “The schedulers and drivers have all been amazing, so friendly and accommodating.”

Marshall Mobility is a non-emergency medical van service available for wheelchair-bound and mobility-impaired people. In addition, it can be used by individuals who use wheelchairs or walkers and have limited options for getting to medical appointments and other needs.

Vans are equipped to carry up to two riders in their wheelchairs and one additional passenger, or one rider in a wheelchair and three additional passengers. If riders are ambulatory, they can sit in a passenger seat. A rider can bring his or her own wheelchair in the van or use one provided. Those on a walker can use a ramp to get into a van and sit in one of the passenger seats. Up to two people can accompany the person being transported.

To ensure availability, riders are asked to schedule transportation at least a couple days before it is needed. Most rides are scheduled days to weeks in advance. Same day requests are possible, depending on demand.

Van drivers are CPR-trained and vehicles are equipped with first aid kits, including automated external defibrillators (AEDs). Drivers will assist with the loading and unloading of riders.

Transport fees:

  • One way transports:
    • o Inside Marshall County - $30
    • o To Madison, Jackson, DeKalb, Etowah, Blount, Cullman and Morgan counties - $60

    *Round trip transports are subject to a wait time fee after the first 30 minutes. The fee of $12 is charged in one-hour increments.

    Contract rates are available to long term care facilities.

    Riders must meet the following requirements:

    • Be able to sit up and hold themselves up without assistance during transport
    • Be able to stand and pivot, with or without assistance
    • Must not be aggressive
    • If confused, a caregiver/historian must accompany the rider.

    Payment of fees will be collected by van driver and must be made by cash, check or debit card. Marshall Mobility does not bill for transports. Call (256)571-8847 to schedule a ride.

  • Round trip transports inside Marshall County


    o Ambulatory - $45

  • o Wheelchair - $60