Medical Records Request Process

Physician offices or other health care providers may request a copy of medical records.

The HealthMark Group platform allows you to manage requests for your medical records with the click of a button! Submit your requests, check status, and download all online without the need to physically visit your providers’ offices.

To Request a Copy of Your Medical Records

• Complete an online request as outlined above or complete and return an Authorization to Disclose Health Information form, dated and signed by the patient (14 and Older).
• For patient requests, include a copy of valid photo ID (driver’s license, military ID, state/government ID, passport) for the patient.
• If the patient is under the age of 14, physically or mentally incapacitated, or deceased, a legally designated representative may complete the necessary forms on behalf of the patient and submit the request. Legally Authorized Representative Form(s) (guardianship, executor of estate, Power of Attorney, etc.) must be included.

*There is no charge for having your medical records sent to another medical facility.

Contact HealthMark Group

Hours: Mon - Fri, 8AM - 5PM CST

Status updates are sent via email and you will be notified once your records are ready for download.

• It is an approximately 1 to 3 business day turn time on all medical records requests.
• Medical record requests are processed in the order they are received.

If you have any questions regarding the release of health information, please call:

Marshall Medical North: 256-571-8163
Marshall Medical South: 256-840-3425